Billing & Fees
Do you bulk bill?
We are a private billing medical practice. This means consultation fees apply, and you may receive a Medicare rebate depending on your eligibility. Some services may be bulk billed for eligible patients, such as certain health assessments and chronic disease care plans.
Do I have to pay for vaccinations?
Routine childhood immunisations are generally covered. Travel vaccinations and some additional vaccines may attract private consultation fees as they may not be Medicare rebateable.
Is there a fee for repeat prescriptions?
If your rebate hasn’t arrived, there may be an issue with your Medicare details. Please contact Medicare directly, though our reception team can help verify that your details were submitted correctly.
Are telephone or telehealth consultations charged?
Yes. Telehealth and phone consultations are treated as standard medical appointments and consultation fees apply.
Why is there a gap fee?
Gap fees help cover the real cost of providing quality healthcare, as Medicare rebates may not fully cover the cost of running a modern medical practice.
Appointments & Bookings
How do I book an appointment?
Appointments can be made through our website, online booking platform, or by calling our reception team during clinic hours.
How can I cancel my appointment?
You can cancel by phone or through your online booking portal. Please provide sufficient notice so another patient can use the appointment.
Is there a cancellation fee?
A cancellation or no-show fee may apply if appointments are cancelled at short notice or missed without notice.
Are follow-up appointments charged?
Yes. Follow-up visits are billed according to consultation length and complexity.
Is parking available?
Patient parking is available near the clinic; however, spaces may be limited during busy periods.
Chronic Disease & Care Plans
What is considered a chronic condition?
A chronic condition is generally one that lasts longer than six months and may require ongoing management, monitoring, or treatment.
What is a Chronic Disease Management Plan (Care Plan)?
A care plan helps patients manage long-term health conditions through coordinated care and may provide access to Medicare-subsidised allied health services.
What is an allied health referral?
Patients on care plans may be eligible for subsidised visits to allied health professionals such as physiotherapists, podiatrists, or dietitians.
How often are care plans reviewed?
Care plans are usually reviewed every 3–6 months to ensure they remain effective and aligned with your health goals.
General Health Questions
What is a Mental Health Care Plan?
A Mental Health Care Plan allows your GP to assess your mental health needs and refer you to Medicare-supported counselling or psychology services.
What should I expect at my first visit?
During your first visit, our team will update your details, discuss your medical history, and your doctor will review your health needs and plan appropriate care.
What is an Advance Care Directive?
An Advance Care Directive outlines your preferences for future healthcare in case you become unable to make decisions yourself.
What is an Enduring Power of Attorney?
This is a legal document allowing someone you trust to make personal or financial decisions on your behalf if required.
After Hours & Emergencies
What should I do in an emergency?
In a medical emergency, call 000 immediately.
Do you offer after-hours care?
For non-urgent after-hours care, please contact your local after-hours medical service or health advice line.
